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Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
What is your refund policy?
TaylorTech currently offers a 14-day return window for unused devices in their original packaging. Please contact us before returning an item for instructions and eligibility details.
Do I need a smartphone to use a TaylorTech medical alert device?
No. TaylorTech mobile medical alert devices include their own cellular connection, so the wearer does not need a smartphone for emergency monitoring. Coverage depends on local LTE availability.