Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Effective Date: September 2, 2026

This policy applies to recurring monthly and annual medical-alert monitoring plans purchased from Taylortech LLC.

AUTOMATIC RENEWAL

Unless otherwise stated during checkout, medical-alert monitoring plans renew automatically using the payment method provided by the customer.

Monthly plans renew each month. Annual plans renew each year.

The recurring price, billing frequency, and other material plan terms are displayed before purchase and included in the customer’s order or subscription confirmation.

By purchasing a recurring monitoring plan, you authorize Taylortech LLC and its payment processors to charge the payment method on file for each renewal until the plan is canceled.

HOW TO CANCEL

You may cancel future renewals at any time without a cancellation fee by:

• Emailing info@taylortechllc.com;

• Using an online subscription-management or cancellation option if one is available through your customer account.

Please provide the following information when available:

• Subscriber’s full name

• Order or account number

• Monitoring-service address

• Device telephone number or identification number

• Email address associated with the account

You do not need to provide a reason for cancellation.

WHEN CANCELLATION BECOMES EFFECTIVE

Unless immediate deactivation is requested or required, cancellation normally stops the next automatic renewal and monitoring remains active through the end of the current paid billing period.

A monthly plan normally remains active through the end of the paid monthly period. An annual plan normally remains active through the end of the paid annual period.

Submit the cancellation request before the next renewal charge is processed. A request received after a renewal has been charged will normally stop the following renewal and will not automatically reverse the charge already processed.

If we process a renewal after receiving a valid and timely cancellation request, contact us so we can investigate and correct the account as appropriate.

CANCELLATION CONFIRMATION

We will provide confirmation after a cancellation request has been processed. Keep the cancellation confirmation for your records.

If you do not receive confirmation, contact us to verify the account status. Do not assume that deleting an online account, removing a payment method, disputing a charge, or ceasing use of the device has canceled monitoring.

REFUNDS

Canceling a monitoring plan prevents future renewals but does not automatically provide a refund or prorated credit for the current monthly or annual billing period.

Monitoring fees already charged for an activated device or a service period that has begun are nonrefundable except where required by law or expressly permitted by our Return and Refund Policy.

Eligible device returns and refund requests made within the 14-day return period are governed by our Return and Refund Policy.

PROMOTIONAL OR FREE DEVICES

Canceling a future renewal does not ordinarily require the return of a device after the applicable 14-day return period has expired.

If a discounted or free device was included with an annual plan and the customer requests a refund under the 14-day Return and Refund Policy, the promotional device must also be returned in eligible condition.

If the device is not returned, has been activated, is damaged, or otherwise does not qualify for return, its disclosed regular retail price may be deducted from an otherwise approved refund to the extent permitted by law.

EFFECT OF CANCELLATION

When monitoring ends, the device will no longer provide active medical-alert monitoring.

Depending on the device and plan, cancellation may disable:

• Connection to the 24/7 monitoring center

• Cellular communication through the device

• Emergency-response coordination

• GPS or location services

• Text-to-Locate

• Automatic fall-detection monitoring

• Caregiver or account features

Do not rely on the device for emergency assistance after monitoring has ended.

Before canceling, the user or account holder should arrange another reliable method of requesting emergency assistance.

IMMEDIATE DEACTIVATION

If you request immediate deactivation, monitoring and connected features may stop before the end of the paid billing period. Immediate deactivation does not automatically entitle the customer to a prorated refund.

Because the device provides safety-related services, clearly state if you want monitoring deactivated immediately rather than at the end of the current paid period.

FAILED PAYMENTS

If a recurring payment is declined, we may attempt to process the payment again and contact the customer for updated billing information.

Monitoring may be suspended or terminated for nonpayment after any notice required by applicable law. Do not rely on a device after receiving notice that monitoring has been suspended, canceled, or terminated.

PLAN AND PRICE CHANGES

We will provide any renewal, price-change, or material plan-change notice required by applicable law.

A customer who does not agree to a future change may cancel before the change or next renewal becomes effective.

CONTACT INFORMATION

Taylortech LLC
PO Box 9442
Schenectady, NY 12309

Email: info@taylortechllc.com

Customer-service hours:

Monday through Friday
8:00 a.m. to 4:30 p.m. Eastern Time
Saturday and Sunday: Closed

Customer-service email and telephone contacts are not emergency-reporting channels. In an emergency, press the help button on an active medical-alert device or call 911 directly when possible.