Refund policy

RETURN AND REFUND POLICY

We offer a 14-day return period. You have 14 calendar days after your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, the device must:

  • Be unused, unworn, and unactivated

  • Be in the same condition in which it was received

  • Include all accessories, charging equipment, manuals, tags, and original packaging

  • Include the receipt or other proof of purchase

Devices that have been activated, worn, damaged, altered, submerged, or returned with missing components may not qualify for a return.

HOW TO REQUEST A RETURN

Before returning an item, contact Taylortech LLC at info@taylortechllc.com or 518-656-8700.

If your return is approved, we will provide a prepaid return shipping label and instructions explaining how and where to send the package. Items returned without prior authorization will not be accepted.

Do not mail a return to our PO Box without first receiving return authorization and shipping instructions.

RETURN SHIPPING

Taylortech LLC provides free return shipping for approved returns made within the 14-day return period. The customer is responsible for securely packaging the equipment and delivering the package to the carrier identified on the return label.

Original expedited shipping charges and other optional delivery fees are nonrefundable unless the order arrived damaged, defective, or incorrect.

MONITORING PLANS AND ACTIVATION

Medical-alert monitoring is a service separate from the physical device. Monitoring charges begin according to the plan selected during checkout or device activation.

Monitoring fees already charged for an activated device or a service period that has begun are nonrefundable, except where required by law. Canceling a monitoring plan prevents future renewals but does not automatically refund the current monthly or annual billing period.

If a promotional or free device was included with an annual monitoring plan, the device must also be returned in eligible condition for any approved plan refund. If the device is not returned, is damaged, has been activated, or does not otherwise qualify for return, its regular retail price may be deducted from any refund, to the extent permitted by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly after delivery. Contact us immediately if the item arrives damaged or defective, or if you receive the wrong product.

We will review the issue and provide appropriate replacement, warranty, or return instructions. Please include your order number and photographs of the item and packaging when available.

Device defects reported after the 14-day return period are handled under the limited hardware warranty in effect for the product at the time of purchase.

NONRETURNABLE ITEMS

The following cannot be returned:

  • Devices that have been activated, worn, altered, misused, submerged, or physically damaged

  • Equipment missing original components, accessories, or packaging

  • Gift cards

  • Clearance or final-sale products clearly identified as final sale before purchase

  • Monitoring services already provided

  • Customized or specially ordered products

These restrictions do not limit any rights that cannot legally be waived.

EXCHANGES

We do not process direct exchanges. The fastest way to obtain a different product is to request a return for the original eligible item and place a separate order after the return is approved.

REFUNDS

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at info@taylortechllc.com.

CONTACT INFORMATION

Taylortech LLC
PO Box 9442
Schenectady, NY 12309
Email: info@taylortechllc.com