Frequently Asked Questions
How does a medical alert device work?
A medical alert device is a small wearable gadget designed to call for help during emergencies. By pressing the button, it instantly alerts a monitoring center or your emergency contacts.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
What is your refund policy?
TaylorTech currently offers a 14-day return window for unused devices in their original packaging. Please contact us before returning an item for instructions and eligibility details.
Does it have automatic fall detection?
Enhanced fall detection is included when Gemini is paired with the Premium monitoring plan. Fall detection may not detect every fall, so press the help button whenever possible.
Technical Specifications
| Feature | Details |
|---|---|
| Network | Cellular LTE |
| Location | Proprietary Location Tracking |
| Feature Button | Programmable |
| Fall Detection | Enhanced Fall Detection (Premium monitoring required) |
| Battery Life | Extended Usage |
| Feedback | Vibration for Hearing & Visually Impaired |
| Languages | Multiple Language Support |
| Design | Lightweight & Easy to Use |
Essential Plan
$29.00/mo
Medical alerts with location information for emergency responders.
- Utilizes Cellular LTE Network
- Powerful built-in two-way voice technology
- Proprietary Location Detection technology
- Multiple Language Support
- Vibration Feedback for hearing and visually impaired users
- Rain and shower safe (do not submerge)
- 24/7 U.S.-based monitoring and emergency response
Advanced Plan
$34.00/mo
Everything in Essential, plus Text to Locate for caregivers and family.
- Utilizes Cellular LTE Network
- Powerful built-in two-way voice technology
- Proprietary Location Detection technology
- Multiple Language Support
- Vibration Feedback for hearing and visually impaired users
- Rain and shower safe (do not submerge)
- 24/7 U.S.-based monitoring and emergency response
- Text to Locate for caregivers and family
Premium Plan
$39.00/mo
Everything in Advanced, plus Enhanced Fall Detection (Premium monitoring required).
- Utilizes Cellular LTE Network
- Powerful built-in two-way voice technology
- Proprietary Location Detection technology
- Multiple Language Support
- Vibration Feedback for hearing and visually impaired users
- Rain and shower safe (do not submerge)
- 24/7 U.S.-based monitoring and emergency response
- Text to Locate for caregivers and family
- Enhanced Fall Detection (Premium monitoring required)
Annual savings shown vs 12 months of monthly billing. Pricing before taxes/fees. Coverage depends on local LTE availability.
Why Choose TaylorTech’s Gemini
The Gemini device combines affordability with cutting-edge technology. Its sleek and lightweight design ensures maximum comfort while providing advanced features for safety, connectivity, and peace of mind. Ideal for users who want a reliable device without compromising on quality.
