Shipping policy

SHIPPING POLICY

Effective Date: September 2, 2026

SHIPPING AREA

Taylortech LLC currently ships only to valid addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska or Hawaii

  • Puerto Rico or other U.S. territories

  • APO, FPO, or DPO military addresses

  • International destinations

SHIPPING COSTS

Taylortech LLC provides free standard shipping on all eligible orders shipped within the 48 contiguous United States and Washington, D.C. No minimum purchase is required.  
Optional expedited shipping, when available, may be charged separately and will be displayed during checkout.

ORDER PROCESSING

Orders are processed during our normal business hours:

Monday through Friday
8:00 a.m. to 4:30 p.m. Eastern Time

Orders are not normally processed on weekends or federal holidays. Processing may take longer during holidays, promotions, severe weather, periods of unusually high order volume, or when payment or address verification is required.

Placing an order does not guarantee same-day shipment.

DELIVERY ESTIMATES

Delivery dates and transit times shown during checkout or in an order confirmation are estimates only and are not guaranteed.

Delivery may be delayed by shipping carriers, severe weather, natural disasters, transportation interruptions, incorrect or incomplete addresses, or other events outside Taylortech LLC’s reasonable control.

Medical-alert monitoring does not begin merely because an order has been placed. The customer must receive, activate, and test the device according to the provided instructions before relying on it for emergency assistance.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address provided during checkout after the order ships.

Tracking information may take time to become active after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

Taylortech LLC is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempts, the customer may be responsible for the cost of reshipping the order.

PO BOXES

Delivery to a PO Box may be limited depending on the size of the shipment and the carrier being used. Contact us before ordering if a PO Box is your only available delivery address.

DAMAGED OR INCORRECT SHIPMENTS

Inspect your order promptly after delivery.

If the package or product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at info@taylortechllc.com or 518-656-8700.

Please provide:

  • Your name and order number

  • A description of the problem

  • Photographs of the product

  • Photographs of the shipping box and label when available

Keep the original product, accessories, packaging, and shipping materials until we provide further instructions.

LOST OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the estimated delivery date, contact us so we can review the shipment and, when appropriate, assist with a carrier inquiry.

If tracking shows the package as delivered but you cannot locate it:

  • Check the delivery location and surrounding area;

  • Ask other household members;

  • Check with neighbors, a building manager, or front desk;

  • Confirm that the shipping address on the order is correct; and

  • Contact the shipping carrier.

Notify Taylortech LLC promptly if the package remains missing. We will review the circumstances and available tracking information. Replacement or refund eligibility will be determined based on the carrier’s findings, the order details, and applicable law.

RISK OF LOSS

Risk of loss passes to the customer when the order is delivered to the shipping address provided during checkout, except where applicable law requires otherwise.

RETURNS

Shipping rules for approved returns are explained in our Return and Refund Policy. Do not send a return to our PO Box without first receiving return authorization and shipping instructions.

CONTACT INFORMATION

Taylortech LLC
PO Box 9442
Schenectady, NY 12309

Email: info@taylortechllc.com