Terms of service

Effective Date: September 2, 2026

OVERVIEW

These Terms of Service (“Terms”) govern your access to and use of the Taylortech LLC website, online store, medical-alert equipment, monitoring plans, related features, and customer-support services collectively referred to as the “Services.”

The terms “Taylortech,” “we,” “us,” and “our” refer to Taylortech LLC. The terms “customer,” “subscriber,” “you,” and “your” refer to the person purchasing, using, or managing the Services.

Our online store is powered by Shopify, which enables us to offer products and Services to you. Purchases made through our store are transactions directly between you and Taylortech LLC.

By visiting our website, placing an order, activating a device, enrolling in monitoring, or otherwise using the Services, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any product-specific or plan-specific terms disclosed during checkout.

If you do not agree, do not purchase, activate, access, or use the Services.

SECTION 1 — ELIGIBILITY AND AUTHORITY

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or manage the Services.

If you purchase or manage Services for another person, you represent that:

You have authority to act on that person’s behalf;
You have obtained any necessary permission to provide their information;
The intended user agrees to the applicable provisions of these Terms; and
All account, medical, location, emergency-contact, and billing information you provide is accurate.

You are responsible for keeping your account credentials secure and for activity occurring through your account.

SECTION 2 — NATURE OF THE MEDICAL-ALERT SERVICES

Our Services may include wearable or portable medical-alert equipment, cellular communication, GPS or location features, fall-detection features, two-way voice communication, caregiver notifications, and access to a third-party monitoring center, depending on the device and plan selected.

The exact features included are determined by the product description, monitoring plan, order confirmation, and activation records applicable to your purchase.

Taylortech LLC is not a hospital, healthcare provider, physician, emergency medical service, law-enforcement agency, or government emergency-dispatch agency. Our Services do not provide medical advice, diagnosis, or treatment.

The Services are intended to help a user request assistance. They do not replace calling 911 directly. If you are experiencing an emergency and are able to call 911, you should do so.

SECTION 3 — NO GUARANTEE OF EMERGENCY RESPONSE

Medical-alert devices and monitoring services cannot prevent injury, illness, falls, property damage, hospitalization, or death.

We do not guarantee that:

Every button press, fall, emergency, or other event will be detected;
A device will successfully connect during every attempted use;
A monitoring-center representative will always be able to hear or communicate with the user;
A user’s exact location will be available or accurate;
Emergency contacts or responders will be available;
Police, fire, ambulance, caregivers, or other responders will arrive within a particular time;
Emergency responders will be dispatched in every situation; or
The Services will operate without interruptions, delays, or errors.

Response decisions may be made by the monitoring center, emergency responders, or other third parties based on the information reasonably available at the time. Taylortech LLC does not control the availability, conduct, response time, or decisions of those third parties.

SECTION 4 — FALL-DETECTION LIMITATIONS

If your selected product or plan includes automatic fall detection, you understand that fall detection is an assistive feature and is not guaranteed to detect every fall.

A fall may not be detected because of the nature of the movement, the distance of the fall, device placement, improper wear, signal conditions, battery status, environmental factors, or other circumstances.

The device may also generate a fall alert when no fall has occurred. Users should press the help button whenever possible and should not rely exclusively on automatic fall detection.

SECTION 5 — CELLULAR, GPS, AND LOCATION LIMITATIONS

Medical-alert devices may rely on cellular networks, GPS satellites, Wi-Fi, Bluetooth, internet connectivity, third-party location systems, or a combination of these technologies.

Service may be delayed, degraded, or unavailable because of:

Weak or unavailable cellular coverage;
Network congestion or outages;
Buildings, elevators, basements, terrain, weather, or other obstructions;
GPS or location inaccuracies;
Internet or power outages;
Carrier maintenance or discontinuation of network technologies;
Device damage, incorrect setup, or depleted batteries; or
Circumstances outside Taylortech LLC’s reasonable control.

Location information is approximate and may not identify a precise apartment, room, floor, entrance, or indoor position.

Unless expressly stated otherwise in the product description, a medical-alert device is not a satellite emergency-communication device and may not work outside supported cellular coverage areas.

SECTION 6 — CUSTOMER AND USER RESPONSIBILITIES

You and the device user are responsible for:

Reading and following all device instructions;
Completing activation and testing the device before relying on it;
Wearing or carrying the device as instructed;
Charging the device and checking its status regularly;
Keeping base stations and chargers connected to functioning power where applicable;
Testing the device periodically and after extended nonuse;
Keeping the device clean, dry, and protected as instructed;
Not submerging a device unless it is expressly rated for submersion;
Promptly reporting damage, loss, malfunction, or service problems;
Maintaining accurate user, address, medical, access, and emergency-contact information;
Informing emergency contacts that they have been listed;
Using the Services only in supported locations; and
Maintaining an alternate method of requesting emergency assistance.

You must not modify, open, misuse, disable, reverse engineer, or attempt unauthorized repairs to the equipment.

SECTION 7 — EMERGENCY CONTACTS AND INFORMATION

You authorize Taylortech LLC, its monitoring providers, and emergency-response partners to use the information you provide to administer the Services and respond to alerts.

This may include contacting the device user, emergency contacts, caregivers, property managers, first responders, or other persons reasonably believed to be able to assist.

You represent that you have permission to provide emergency contacts’ names, telephone numbers, and related information. You are responsible for notifying us promptly when any information changes.

We are not responsible for delays or unsuccessful responses caused by inaccurate, incomplete, or outdated information.

SECTION 8 — ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase. We may accept, reject, limit, or cancel an order for reasons including product availability, suspected fraud, pricing errors, payment problems, geographic restrictions, or inability to provide service at the requested location.

An automated order confirmation does not necessarily constitute final acceptance. Payment must be authorized and successfully processed.

Please review your order carefully before submitting it. Contact us promptly if you identify an error.

SECTION 9 — PRICES, TAXES, AND PAYMENT

Prices and promotions may change without notice. The amount charged for the initial purchase will be the amount disclosed during checkout and shown in the order confirmation.

Unless expressly stated otherwise, prices do not include applicable taxes, expedited shipping, special handling, customs charges, or optional services.

You represent that:

Your billing information is accurate and complete;
You are authorized to use the payment method provided; and
You authorize Taylortech LLC and its payment processors to charge that payment method for purchases and recurring monitoring charges you approve.

You must promptly update expired or inaccurate payment information.

SECTION 10 — MONITORING PLANS AND AUTOMATIC RENEWAL

Monthly and annual monitoring plans automatically renew at the billing frequency disclosed during checkout unless the applicable offer expressly states otherwise or you cancel before the next renewal.

By purchasing a recurring monitoring plan, you authorize us to charge the payment method on file for:

The initial monitoring term;
Each recurring monthly or annual renewal;
Applicable taxes; and
Other charges you separately authorize.

The plan description and checkout page will disclose the recurring price and billing frequency before purchase. We will provide an order or subscription confirmation that can be retained for your records.

Monthly plans renew each month. Annual plans renew each year unless otherwise stated during checkout.

We will provide legally required notices concerning annual renewals, price changes, or material subscription changes. Price changes apply only after any notice or consent required by applicable law.

SECTION 11 — SUBSCRIPTION CANCELLATION

You may cancel future monitoring-plan renewals at any time by:

Emailing info@taylortechllc.com;
Calling 518-656-8700; or
Using an online cancellation option if one is available through your customer account.

Provide the subscriber’s name, order or account number, service address, and device information when available.

Cancellation stops future renewals after the cancellation is processed. Unless required by law or expressly stated in our Return and Refund Policy, cancellation does not create a refund or credit for a monthly or annual service period that has already started.

Canceling monitoring disables emergency-monitoring functions and may disable cellular, GPS, location, fall-detection, text-to-locate, or other connected features.

You remain responsible for confirming that cancellation has been received and for arranging another method of emergency assistance before service ends.

SECTION 12 — FAILED PAYMENTS AND SERVICE SUSPENSION

If a recurring payment is declined, we may attempt to process the payment again and may contact you for updated billing information.

To the extent permitted by law, we may suspend or terminate monitoring for unpaid charges. When practical, we will provide notice before suspending emergency-monitoring service for nonpayment.

You must not rely on a device for emergency assistance after receiving notice that monitoring has been suspended, canceled, or terminated.

SECTION 13 — PROMOTIONAL OR FREE DEVICES

Some annual plans or promotions may include a discounted or free device. The promotional terms presented at the time of purchase are incorporated into these Terms.

If you seek a return or refund, the promotional device must be returned in accordance with our Return and Refund Policy.

If the device is not returned, is damaged, has been activated, or does not qualify for return, its disclosed regular retail price may be deducted from an otherwise approved refund to the extent permitted by law.

SECTION 14 — RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed exclusively by our posted Return and Refund Policy.

Generally, an eligible device return must be requested within 14 calendar days after delivery, and the device must be unused, unworn, unactivated, complete, and in its original condition and packaging.

Monitoring services already provided and charges for a service period that has begun are nonrefundable except where required by law.

Do not mail equipment to our PO Box without first receiving return authorization and shipping instructions.

If these Terms conflict with our Return and Refund Policy concerning a return or refund, the Return and Refund Policy controls.

SECTION 15 — SHIPPING AND DELIVERY

Delivery dates are estimates and are not guaranteed. We are not responsible for carrier delays, severe weather, customs processing, incorrect addresses supplied by customers, or other events outside our reasonable control.

You must inspect the package promptly and report damaged, missing, defective, or incorrect items as soon as reasonably possible.

Risk of loss passes to you upon delivery to the shipping address you provided, except where applicable law requires otherwise.

SECTION 16 — LIMITED HARDWARE WARRANTY

Any express hardware warranty is limited to the written warranty displayed on the applicable product page or provided with the product at the time of purchase.

Warranty eligibility and available remedies may depend on the purchase date, product, reported condition, and cause of the problem.

Unless the applicable warranty expressly states otherwise, warranty coverage does not include:

Normal battery-capacity reduction or ordinary wear;
Cosmetic damage;
Loss or theft;
Accidents, misuse, abuse, or neglect;
Water damage or submersion beyond the product’s stated rating;
Unauthorized repairs, modification, or tampering;
Damage caused by incompatible accessories or power supplies; or
Cellular, internet, GPS, or third-party network interruptions.

A warranty claim does not automatically entitle the customer to a new device or refund. We may inspect, troubleshoot, repair, replace, or provide another remedy permitted by the applicable warranty and law.

Nothing in these Terms eliminates consumer rights that cannot legally be waived.

SECTION 17 — ACCEPTABLE USE

You may use the Services only for lawful personal or household purposes unless we authorize another use in writing.

You may not:

Make knowingly false or fraudulent emergency reports;
Use the Services to harass, threaten, impersonate, or harm another person;
Interfere with the operation or security of the Services;
Attempt unauthorized access to accounts, systems, or data;
Introduce malicious code;
Resell or commercially exploit the Services without permission;
Copy or scrape protected website content unlawfully;
Circumvent security or access controls; or
Use the Services in violation of applicable law.

We may restrict or terminate access for misuse, fraud, threats, unlawful activity, or material violations of these Terms.

SECTION 18 — THIRD-PARTY SERVICES

The Services may depend on Shopify, payment processors, cellular carriers, GPS providers, monitoring centers, shipping companies, emergency responders, software providers, and other third parties.

Those services may be governed by separate terms and privacy practices. We do not control third-party networks, websites, platforms, or emergency-response agencies.

The inclusion of a third-party link or service does not constitute a guarantee or endorsement of every aspect of that third party’s services.

SECTION 19 — RELATIONSHIP WITH SHOPIFY

Taylortech LLC’s online store is powered by Shopify. Sales made through our store are made directly between you and Taylortech LLC.

Shopify is not the seller of our medical-alert equipment or monitoring services and is not responsible for emergency monitoring, device performance, product support, fulfillment, injuries, losses, or disputes arising from purchases made from Taylortech LLC.

SECTION 20 — PRIVACY

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

Because Shopify hosts our online store, Shopify may collect and process information concerning your access to and use of the store. Information may also be shared with service providers that help us process payments, fulfill orders, activate equipment, provide monitoring, support customers, and respond to alerts.

Medical and emergency information provided through the Services is used to operate and support the Services. Taylortech LLC is not representing that it is a healthcare provider or that every piece of information collected through the Services is protected health information under HIPAA.

Review our Privacy Policy before providing personal information.

SECTION 21 — INTELLECTUAL PROPERTY

The website and its text, graphics, logos, product materials, videos, photographs, designs, and other content are owned by or licensed to Taylortech LLC and are protected by applicable intellectual-property laws.

You may use the website for lawful personal, noncommercial purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit protected content without prior written permission.

All third-party names, trademarks, and logos remain the property of their respective owners.

SECTION 22 — FEEDBACK AND REVIEWS

If you voluntarily submit a review, suggestion, photograph, testimonial, or other feedback, you grant Taylortech LLC a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for operating and promoting our business.

You represent that you have the right to submit the content and that it is truthful, lawful, and does not violate another person’s rights.

We may remove content that is unlawful, fraudulent, abusive, misleading, or otherwise inappropriate.

SECTION 23 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR AN EXPRESS WRITTEN WARRANTY PROVIDED BY TAYLORTECH LLC, THE WEBSITE, SERVICES, EQUIPMENT, SOFTWARE, LOCATION FEATURES, FALL-DETECTION FEATURES, AND RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT TO THE EXTENT SUCH WARRANTIES MAY LEGALLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SERVICES WILL BE CONTINUOUS, UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR AVAILABLE IN EVERY LOCATION.

SOME STATES DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE STATES, THESE EXCLUSIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

SECTION 24 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, TAYLORTECH LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, LICENSORS, MONITORING PROVIDERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF USE, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, TAYLORTECH LLC’S TOTAL LIABILITY ARISING FROM A PRODUCT WILL NOT EXCEED THE AMOUNT PAID FOR THAT PRODUCT, AND ITS TOTAL LIABILITY ARISING FROM MONITORING SERVICES WILL NOT EXCEED THE MONITORING FEES PAID TO TAYLORTECH LLC DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, WARRANTY, NEGLIGENCE, TORT, STRICT LIABILITY, STATUTE, OR ANOTHER LEGAL THEORY.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY TO THE EXTENT CAUSED BY GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR OTHER CONDUCT FOR WHICH LIABILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

SECTION 25 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Taylortech LLC and its owners, officers, employees, affiliates, and service providers from third-party claims, damages, and reasonable costs arising from:

Your unlawful or unauthorized use of the Services;
Your material breach of these Terms;
Information you knowingly provide without authorization;
Your infringement of another person’s rights; or
Your intentional misuse, alteration, or unauthorized resale of equipment.

This section does not require you to indemnify any party for that party’s own negligence, misconduct, or violation of law.

SECTION 26 — TERMINATION

You may stop using the website at any time. Monitoring-plan cancellation is governed by Section 11.

We may suspend or terminate access for nonpayment, fraud, unlawful conduct, threats, misuse, safety concerns, or material breach of these Terms.

Sections that by their nature should survive termination—including payment obligations, intellectual property, warranty limitations, disclaimers, limitations of liability, indemnification, and dispute provisions—will remain effective.

SECTION 27 — ELECTRONIC COMMUNICATIONS

You consent to receive order confirmations, billing notices, renewal notices, account communications, activation instructions, policy updates, and service-related notices electronically at the email address or telephone number you provide.

You are responsible for keeping your contact information current.

Marketing messages are subject to separate consent requirements where applicable. Consent to receive marketing messages is not a condition of purchasing medical-alert equipment or monitoring.

SECTION 28 — GOVERNING LAW AND VENUE

These Terms and any dispute relating to the Services are governed by the laws of the State of New York, without regard to conflict-of-law principles.

To the extent permitted by law, disputes shall be brought in the state or federal courts having jurisdiction over Schenectady County, New York. You and Taylortech LLC consent to the personal jurisdiction and venue of those courts.

Nothing in this section limits any consumer right to bring a claim in another forum when applicable law does not permit that right to be waived.

SECTION 29 — SEVERABILITY

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain in effect.

SECTION 30 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with the policies, plan disclosures, product descriptions, order confirmation, and other terms incorporated by reference, constitute the entire agreement concerning your use of the website and purchased Services.

If a specific written plan or promotion term conflicts with these general Terms, the more specific term controls for that plan or promotion.

SECTION 31 — ASSIGNMENT

You may not assign or transfer your account or rights under these Terms without our written consent.

We may assign these Terms as part of a merger, acquisition, sale of assets, corporate reorganization, or transfer to an affiliated or successor company, subject to applicable law.

SECTION 32 — CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on our website.

Changes apply prospectively from the stated effective date. We will provide any notice or obtain any consent required by law for material changes affecting an existing recurring monitoring plan.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated website terms. Material changes will not retroactively eliminate rights that arose under the version in effect at the time of an earlier purchase.

SECTION 33 — CONTACT INFORMATION

Questions about these Terms or the Services may be directed to:

Taylortech LLC
PO Box 9442
Schenectady, NY 12309
United States

Email: info@taylortechllc.com
Phone: 518-656-8700